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RETURNS POLICY

Core S.r.l. (hereinafter “Core”, “we”, “us” or “our” as appropriate) is happy to help you return or exchange your items purchased on its website.

  • All items have a 14 days money-back guarantee;
  • Items must be in new/unused condition with original packaging and hangtags;
  • Only defective products may be returned after use or without hangtags.

Shipping costs

  • Should you wish to return your items, you will receive a reimbursement of all payments, including any standard shipping costs of the products and custom duties and VAT in case of extra EEA countries. 
  • If products do not meet the conditions outlined in this Returns and Exchanges page, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.

Product purchased from a Retailer

Product purchased from a retailer must be returned to the point of purchase. 

Exchanges

At this time Core is unable to offer exchanges, but we’re working on it!

For now, you may return your original item and place a new order for the item you would like instead. Core is sorry for any inconvenience this may cause. Due to stock availability, we recommend placing your replacement order as soon as possible.

Before proceeding with the shipment please contact us to confirm your exchange (mandatory).

If you received a free gift as part of a promotion, you will also need to return the free gift if you decide to return your order. If the free gift is not returned, don’t worry: we will simply deduct the value from your refund.

Please contact us to confirm your exchange.

Tips for returning your item

Package the return shipment securely. Use the original packaging. Please remove or cover all old labels and barcodes. Please keep the receipt that you will receive when the package is shipped. Using the tracking service, you can monitor the status of your return and make sure it has arrived correctly at its destination.

Core takes no responsibility until the moment the package reaches its warehouse.

Warranty

For any information about Warranty service you may require, please visit our warranty page.

For further details please refer to our General Terms and Conditions of Sale.